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“用服務來代替銷售,讓您后顧無憂
是我們對于售后服務最好詮釋

售后服務體系
After sales service system
貼心服務
設計制作創造品質
售后服務提升價值

劇場舞臺現場維護保養
On site maintenance of theater stage
技術培訓服務
technical training service

由客戶選派具有一定職業技能,并將上崗長期操作或維護該系統的正式職工參加,由我公司專家和設計調試人員對操作人員進行技術培訓,并配合業主進行管理制度和系統應用管理制度的制定,保障系統的正常使用和運行。同時,如果今后系統進行升級,則需在使用過程中進行有關的再培訓。培訓為現場培訓方式,包括理論講解和實際操作,使接受培訓人員的達到能正確操作和維護系統。
Official customers selected by the customer who have certain professional skills and who will operate or maintain the system for a long time will participate in the training. Our experts and design and commissioning personnel will provide technical training to the operators and cooperate with the owners to formulate the management system and system application management system. To ensure the normal use and operation of the system. At the same time, if the system is upgraded in the future, relevant retraining will be required during the use. Training is on-site training methods, including theoretical explanations and practical operations, so that the trainees can reach the correct Operating and maintaining the system.

1、培訓計劃 Training plan
對用戶進行系統的基本操作和日常維護的現場培訓。除培訓外,應提供不定期的系統應用技術培訓服務,提供該系統的后續應用資料。
我公司定期舉行教學軟件與系統應用的升級培訓。
用戶使用人員發生變化,免費對新來人員進行培訓。
安裝完成驗收后,在一周內完成相關人員培訓。
Provide users with on-site training for basic system operation and daily maintenance. In addition to training, non-scheduled system application technology training services should be provided to provide subsequent application information of the system.
Our company regularly holds upgrade training for teaching software and system applications.
The user personnel changes, and newcomers are trained for free.
后 After the installation is completed and accepted, relevant personnel training is completed within one week.

2、培訓內容 Training content
現場培訓:為使用戶能夠對系統進行有效的管理和維護,我公司將讓系統管理員對安裝調試工作充分參與并對系統管理員進行現場觀看指導,對系統運行過程中的所有技術要點,現場講解,對如何進行部件的拆裝和如何排除故障等進行指導和演示,并對系統管理員進行實際操作培訓,能讓其對出現的故障進行判斷和檢測,從而達到可以對故障進行簡單維修。
系統維護培訓:結合現場培訓,對系統管理人員還要進行一次系統的培訓,培訓內容如下:
設備的工作原理和技術性能;
設備安裝、測試
設備維護、操作
系統使用培訓:對于承擔教學任務的老師,我公司將結合實際教學情況,按照系統的操作要點,為客戶進行全面的舉例式培訓,講解產品的日常使用方法。讓客戶掌握如何與系統結合,開發出有效的教學方式,力求做到理論與實踐相結合。
以上培訓都是免費
On-site training: To enable users to Effective management and maintenance of the system, our company will allow the system administrator to fully participate in the installation and commissioning work and provide on-site viewing guidance for the system administrator, explain all the technical points in the system operation process, explain on-site, and how to disassemble the components Installation, how to troubleshoot, and other instructions and demonstrations, as well as practical training for system administrators, allowing them to judge and detect the occurrence of faults, so as to achieve simple maintenance of faults.
System maintenance training: Combined with on-site training, a systematic training is also required for system management personnel. The training content is as follows:
The working principle and technical performance of the equipment;
Equipment installation and testing
Equipment maintenance and operation
System use training: For teachers who undertake teaching tasks, our company will combine the actual teaching situation and follow the system's operating points to provide customers with comprehensive example training to explain the daily use of the product. Let customers master how to integrate with the system and develop Develop effective teaching methods and strive to combine theory with practice.
All the above trainings are free

維護保養
用戶導向 誠信服務
User oriented and honest service
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1、熱線服務 Hotline service
熱線服務:當設備故障時,可通過熱線電話及網絡聯系我們。我們承諾提供7*24小時服務,收到報修信息后1小時內技術人員電話聯系用戶,進行故障分析,提出解決方案,指導用戶排除故障。
Hotline service: When the equipment fails, you can contact us through the hotline and the network. We promise to provide 7 * 24 hours service, technical staff will contact the user by phone within 1 hour after receiving the repair information, analyze the fault, and propose a solution. Instruct users to troubleshoot.

2、現場服務 site service
現場服務:如果通過熱線服務不能解決設備故障,我們將指派工程師在24小時內趕到現場作業,保證在最短時間內排除設備故障,保證設備正常使用。
On-site service: If the equipment failure cannot be solved through the hotline service, we will appoint an engineer to rush to the site to work within 24 hours to ensure that the equipment failure is eliminated in the shortest time and the equipment is used normally.

3、定期維護保養 Regular maintenance
定期維護保養:我們技術服務人員每季度進行至少一次用戶上門維護保養。對設備實施現場檢查,及時發現設備運行隱患,減少設備故障的概率,保證設備的正常運行。
Regular maintenance: Our technical service personnel perform on-site maintenance of the user at least once a quarter. On-site inspection of the equipment, timely detection of hidden dangers in equipment operation, reducing the probability of equipment failure, and ensuring the normal operation of the equipment.

4、用戶培訓 ser training
用戶培訓:三創演藝公司非常重視客戶的培訓服務,把我們的專業知識有效傳遞給客戶。根據不同用戶的要求,我們及時提供現場培訓,將專業知識和寶貴經驗與用戶分享。
培訓內容包括--故障診斷、設備調試、設備維修等。
ser training: Sanchuang Performing Arts attaches great importance to customer training services and effectively transfers our expertise to customers. According to the requirements of different users, we provide on-site training in a timely manner and share professional knowledge and valuable experience with users.
The training content includes-fault diagnosis, equipment debugging, equipment maintenance, etc.

5、定制服務 Customized services
定制服務:針對用戶的特定需求,我們還可與用戶簽訂定制服務協議,為用戶提供量身定做的服務,滿足用戶特定需求。定制服務包括多次培訓、設備改造、特殊試驗技術支持、保修服務等。
Customized services: For the specific needs of users, we can also sign customized service agreements with users to provide users with tailored services to meet the specific needs of users. Customized services include multiple trainings, equipment renovations, special test technical support, Warranty services, etc.


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